By no later than September 30, 2011, the Mayor shall have adopted and fully implemented the TANF Universal Service Delivery Model, as created by the Department of Human Services, which shall: Address customer needs based on personal and family circumstances, to the extent feasible; Require orientation and a detailed assessment and referral to an appropriate array of services and supports, which shall be provided through: Contract job placement; Education and training vendors, and District agencies; Emphasize education, training, and skills enhancement; Assist customers in addressing and overcoming challenges that are barriers to employment; Include financial disincentives to customers who without good cause remain unemployed; Provide for participation with the TEP program; Provide for an Individual Responsibility Plan for each customer; and Include a system of sanctions for a customer who fails to participate or complete an Individual Responsibility Plan. A nonexempt customer who fails to participate or complete an Individual Responsibility Plan shall be subject to a progressive, graduated sanction policy, as established by the Department of Human Services. Each level of sanctions shall reduce further the maximum grant a customer will be eligible to receive. The Mayor shall submit a draft plan of the TANF Universal Service Delivery Model to the Council for its review by March 1, 2011.
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