There is hereby established the Customer Service Operations Unit within the Executive Office of the Mayor. The Customer Service Operations Unit shall be the District of Columbia’s primary point of entry for citizens and customers attempting to access nonemergency services, solicit information, or register a complaint or comment about an agency. The calls to the Customer Service Operations Unit shall be tracked, monitored, and reported to all necessary agencies. The information collected from the calls to the Customer Service Center Operations Unit shall be used in determining where additional services are required, where specific services need improvement, and which current services are effective.
‹ Prev All District Of Columbia sections Next ›
Lexace provides legal information, not legal advice, and no attorney–client relationship is created. Statute text is provided for general information and may not reflect the most recent amendments; verify against the official state code.