(a) The commission shall determine the criteria for timely service for electric customers to be energized. The criteria shall include, but are not limited to, all of the following: (1) Categories of timely electric service through energization, including, but not limited to, both of the following: (A) The timely start of service, and timely fulfillment of requests, for energization, including new service connections and increased load from existing service connections after a customer has submitted a request for new or increased electrical load. (B) Project types that justify unique or extended energization timelines. These may include, but are not limited to, projects requiring substantial upstream capacity upgrades or substation upgrades, unanticipated engineering or construction work, or projects requiring energization of significant, unanticipated new load. (2) (A) Establishing annual reporting requirements, while leveraging existing reporting requirements for interconnections of generation and storage wherever possible, for the electrical corporations to report customer energization projects in order to evaluate the electrical corporations fulfillment of timely electric service. (B) At a minimum, the reporting requirements shall include all of the following: (i) The average, median, and standard deviation time between receiving an application for energizing the electrical service. (ii) Explanations for energization time periods that exceed the target maximum for energization projects. (iii) Constraints and obstacles to each type of energization, including funding limitations, qualified staffing availability, or equipment availability. (iv) Any other information required by the commission. (3) Annually convening a public workshop for the electrical corporations to discuss their reports with interested parties and experts in customer energization, including representatives from local governments, and to examine existing workflows and potential improvements to planning, timelines, processes, and customer communication and education, and criteria for determining timely service of energization requests. The workshops shall inform the commission in its determination of the criteria for timely service of energization for electric customers, and any subsequent revisions to established criteria. (b) (1) In order to demonstrate improvement in energization performance and the resolution of backlogs of customers waiting for electricity, each electrical corporation that energized less than 35 percent of customers with completed applications exceeding 12 months in duration by January 31, 2023, shall submit a report to the commission, on or before December 1, 2024, demonstrating that the electrical corporation has energized 80 percent of customers with applications deemed complete as of January 31, 2023, excluding applications withdrawn, canceled, or with customer-requested energization dates beyond December 1, 2024. The commission may conduct an analysis of current energization status and adjust these thresholds and deadlines. (2) If an electrical corporation fails to meet the performance metric in paragraph (1), the electrical corporation shall implement actions necessary to meet the performance metric and include a summary of these actions in the report submitted to the commission. (3) Reports submitted to the commission pursuant to paragraphs (1) and (2) shall meet all of the following requirements: (A) Be posted online to the commissionâs and the electrical corporationâs internet websites. (B) Include the number of withdrawn applications and aggregated data on the reasons, if any, given by customers for withdrawal. (C) Include the number of canceled applications and aggregated data on the reasons for which the electrical corporation, or, if applicable, the customer, canceled the request. (D) Include the number of projects delayed due to factors outside the electrical corporationâs control and aggregated data by factors, inclu
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