(a) No change in the aggregator or supplier of electric power for any small commercial customer may be made until one of the following means of confirming the change has been completed: (1) Independent third-party telephone verification. (2) Receipt of a written confirmation received in the mail from the consumer after the consumer has received an information package confirming the agreement. (3) The customer signs a document fully explaining the nature and effect of the change in service. (4) The customerâs consent is obtained through electronic means, including, but not limited to, computer transactions. (b) No change in the aggregator or provider of electric power for any residential customer may be made over the telephone until the change has been confirmed by an independent third-party verification company, as follows: (1) The third-party verification company shall meet each of the following criteria: (A) Be independent from the entity that seeks to provide the new service. (B) Not be directly or indirectly managed, controlled, or directed, or owned wholly or in part, by an entity that seeks to provide the new service or by any corporation, firm, or person who directly or indirectly manages, controls, or directs, or owns more than 5 percent of the entity. (C) Operate from facilities physically separate from those of the entity that seeks to provide the new service. (D) Not derive commission or compensation based upon the number of sales confirmed. (2) The entity seeking to verify the sale shall do so by connecting the resident by telephone to the third-party verification company or by arranging for the third-party verification company to call the customer to confirm the sale. (3) The third-party verification company shall obtain the customerâs oral confirmation regarding the change, and shall record that confirmation by obtaining appropriate verification data. The record shall be available to the customer upon request. Information obtained from the customer through confirmation shall not be used for marketing purposes. Any unauthorized release of this information is grounds for a civil suit by the aggrieved resident against the entity or its employees who are responsible for the violation. (4) Notwithstanding paragraphs (1), (2), and (3), an aggregator or provider of electric power shall not be required to comply with these provisions when the customer directly calls an aggregator or provider of electric power to change service providers. However, an aggregator or provider of electric power shall not avoid the verification requirements by asking a customer to contact an aggregator or provider of electric power directly to make any change in the service provider. (c) No change in the aggregator or provider of electric power for any residential customer may be made via an Internet transaction, in which the customer accesses the website of the aggregator or provider, unless both of the following occur with respect to confirming the change: (1) In addition to any other information gathered in the course of the transaction, the customer shall be asked to read and respond to a separate screen that states, in easily legible text, the following: âI acknowledge that in entering this transaction I am voluntarily choosing to change the entity that supplies me with my electric power.â (2) The separate screen shall offer the customer the option to complete or terminate the transaction. (d) (1) No change in the aggregator or provider of electric power for any residential customer may be made via a written transaction unless the change has been confirmed, as provided in this subdivision. In order to comply with this subdivision, in addition to any other information gathered in the course of the transaction, and in addition to any other signature required, the customer shall be asked to sign and date a document separate from that written transaction, containing the following words printed in 10-point type or larger: âI acknowle
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