Every local public agency may establish a nonemergency telephone system as provided in this article. The digits â311â shall be dedicated as the nonemergency telephone number within the system. Nonemergency â311â telephone systems shall be designed to provide a system similar to a â911â selective routing system, whereby the location of the initial call is determined to provide a coordinated uniform delivery system to meet the specified requirements of each local jurisdiction. Every system shall be designed to allow the handling of emergency calls by the â911â emergency telephone system.
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