Programs funded pursuant to this chapter shall provide persons indicating an intention to utilize the dispute resolution process with a written statement prior to the dispute resolution proceeding, in language easy to read and understand, stating all of the following: (a) The nature of the dispute. (b) The nature of the dispute resolution process. (c) The rights and obligations of the parties, including, but not limited to, all of the following: (1) The right to call and examine witnesses. (2) The right of the parties to be accompanied by counsel, who may participate as permitted under the rules and procedures of the program. (d) The procedures under which the dispute resolution will be conducted. (e) If the parties enter into arbitration, whether the dispute resolution process will be binding.
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