36-424.02. Priority matrix; level of complaint A. The department shall provide a priority matrix for complaints filed against health care institutions on the department's public website. The priority matrix shall detail the following: 1. The various levels of complaints. 2. The process for determining the complaint level assignment. 3. The time frames for initiating a complaint investigation. B. Before conducting a complaint investigation, the department shall disclose to the licensee the level of the complaint.
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